Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Reach Out to Us Today
Contact Us for Your Needs
At NewEdge Software, we value your inquiries and are here to assist you. Whether you have questions about our services or need support, our dedicated team is ready to help. Reach out to us anytime, and we will respond promptly to ensure your experience is seamless and satisfactory. Your feedback is important to us, and we strive to provide the best solutions tailored to your needs.
How to Reach Us
To get in touch with our team, please use the contact form below. We encourage you to provide as much detail as possible so we can assist you effectively. Our support team is available Monday through Friday, from 9 AM to 5 PM. We aim to respond to all inquiries within 24 hours. Thank you for considering NewEdge Software for your needs!
We’re Here to Help!
Additional Support Options
If you require immediate assistance, feel free to call our support hotline at (123) 456-7890. Alternatively, you can email us at support@newedgesoftware.com. We are committed to providing you with the best support possible, ensuring your questions are answered and your issues resolved quickly.
- **Comprehensive Support:** Our team is equipped to handle a wide range of inquiries, from technical support to general questions about our services. We prioritize your needs and work diligently to provide effective solutions.
- **Timely Responses:** We understand the importance of quick communication. Our goal is to respond to all inquiries within one business day, ensuring you receive the assistance you need without delay.
- **Customer Satisfaction:** Your satisfaction is our top priority. We continuously strive to improve our services based on your feedback, ensuring a positive experience with NewEdge Software.